📦 Shipping & Delivery
Shipping within Switzerland
📌 Shipping costs: Shipping costs within Switzerland depend on the weight and size of the package. Shipping is free for orders over CHF 150.
📌 Shipping time: Orders are usually processed and shipped within 1–2 business days. Delivery time is normally 1–5 business days, depending on whether you choose A- or B-Post.
📌 Shipping provider: Shipping is carried out by Swiss Post.
International shipping
🌍 Shipping costs: Shipping costs for international orders vary depending on the destination country and the weight of the package. The exact shipping costs will be shown to you at checkout.
🌍 Shipping time: International orders are processed and shipped within 1–2 business days. Delivery time varies by destination country and can take 7–21 business days. Customs clearance may cause delays.
🌍 Shipping provider: International shipping is carried out by Swiss Post.
General information
🔹 Customs fees & import taxes: Please note that international orders may incur customs fees and import taxes which are the responsibility of the recipient. Please check with your local customs office in advance for possible additional costs.
🔹 Packaging: I place great importance on careful and secure packaging to ensure your crystals arrive undamaged.
🔹 Returns: You can return items within 14 days of receipt provided they are in perfect condition. Please contact me in advance to arrange the return. You are responsible for return shipping costs.
🔹 Disclaimer: I accept no liability for loss, non-delivery, or theft of the shipment. For additional security, I recommend choosing the “Registered” shipping option.
📩 Questions?
If you have any questions about my shipping conditions or need assistance, you can contact me anytime via the contact form or by email. I’m happy to help! 😊✨